Money Back Guarantee

TheCerts provides the actual and latest questions and answers to make the candidates understand the real certification exams. We provide a “free demo” of our all products and highly recommend you to watch it before purchasing our products so that you are sure about the capability of what you are buying.

To further gain the confidence of our clients we at TheCerts offer Money Back Guarantee, in case of failure in the certification exams after preparing with TheCerts dumps. Your full payment will be refunded without any questions.

We believe that our products are excellent for certification exams. If after using our latest and real exam questions, you could not pass the exam, you can claim for the refund. We offer a FULL payment refund in such cases and no question would be asked.

However please note that “money back guarantee” does not mean that our products contain any issues in them. We provide our products as we promised. TheCerts cannot be held responsible for the mistakes of the applicant e.g. not attempting the exam. Therefore, to avoid any false claim and to serve our customers as promised, we have formulated a policy. We would like to share it openly as it is important for your own good.

Payment Refund Procedure:

The “Payment Refund Procedure” of TheCerts is quite simple. Just following are the requirements in this case:

• Send us a scanned copy of “enrollment slip” in certification exam as we need to know the time of your registration.
• Send us a scanned copy of “result report”.
• Order number of the product purchased from TheCerts.
• Name and payment method.

For refunds, our e-mail is: refunds@thecerts.com

It will be the refund of product payment or you will be advised to get another product that will help you to pass the certification. The refund will be sent to you in 7 working days.

Payment Refund Policy:

To avoid scamming and continue the Money Back Guarantee service we have to make sure that:

Candidate studied with TheCerts product for at least 15 days.

The candidate did not leave the exam un attempt due to personal issues.

The candidate has purchased our product within the last 90 days.

The guarantee is not available for “non-proctored” exams i.e. exams available online without a proctor.

Guarantee policy is not valid for a few Apple, AWS, Cloudera, MS Dynamics, HPE, SAP, and OCP Exams.

Retired exam. (For those applicants who used our latest products for retired exams)

We do not entertain the refund claim if the client made “wrong purchase” or downloaded the wrong product.

We refund only if your result is below 70%. If a candidate fails with just 10% or 20% we don’t refund. Because, if the question came from the dumps and candidate do not answer correctly for any reason, then we are not the reason for being failed.

We own the right to refuse the refund if our team feels the refund should not be processed for any reason.